FREQUENTLY ASKED QUESTIONS
What is the process for placing an order?
To place an order, first we need to know the items you would like to order with all the specs, such as quantity, colors of the items, quantity of colors on the print, etc. With that information, we should be able to give you an estimate. Once the estimate is approved, you place the order, along with a 50% deposit. We then show the customer a virtual proof on the computer to make sure the print is correct, make any necessary changes or get an approval to print. Once the artwork is approved, the order goes to our production department and is completed within 10 business days. As soon as the order is completed, one of our representatives will contact the customer to let them know the order is complete, and they can pick it up and submit the remaining balance.
When placing an order, are there any minimum order requirements?
Yes. For silk-screening, the minimum order is 36 pieces.
For Embroidery, the minimum order is 24 pieces. Promotional products have different minimum quantities to order. Please call for specifics, as minimum orders vary depending on item.
What is your pricing?
Pricing depends on the item’s characteristics. Our pricing reflects quantity discounting. It is more economical to order a higher volume. Please call or e-mail us to get an estimate.
What is the average delivery time for an order?
Silk-screening and Embroidery orders take between 7-10 days, after artwork approval. Promotional product orders take between 2-4 weeks. Please allow additional time for shipping, as many products come from out of state. No orders will be processed without a final approval and a 50% deposit.
What if I need an order faster than the delivery times listed above? Can I possibly get a rush order?
Yes. Rush services are available, based on production capacity and decorating method. We will make every attempt to meet your deadline. Please call us to discuss your specific needs
Do you ensure quality in your products?
Yes. We have been in business over 20 years. Each product from Sam’s Silkscreening is individually inspected for quality control.
What types of payment do you accept?
We accept the following: Cash, Check, Visa, MasterCard and American Express.
How do I provide artwork?
Artwork may be provided via e-mail, or in person. We accept the following file formats: pdf, jpg, jpeg, psd, tif, tiff, eps, ai, and png. We can also create artwork for you. Please contact us for more details.
If I place an order, can I get a re-order later?
Yes. There will be no screen charges for re-orders, as long as the artwork remains the same. Re-orders are subject to the same minimum order requirements as listed above.